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2009-08-24

Public services must be services for the public

Comments on Janet Albrechtsen “Not much open justice and even less public service”, 23/08/2009, http://blogs.theaustralian.news.com.au/janetalbrechtsen/index.php/theaustralian/comments/not_much_open_justice_and_even_less_public_service/

That is an awful experience with public services. Was that an encounter with public services at the State level or federal level? What about the freedom of information act? Does that act cover the justice or court system?

It is ironic that the court proceedings are open and its transcripts are not. Also, the public servants whom Janet Albrechtsen described do not serve the public. The story also reveals the serious inefficiency that the public services provide their services.

Both the inefficiency of public services and the non-public access to court transcripts are unacceptable and must be changed or improved. Public services must be efficient and serve the public. The court transcripts should be available for whoever is interested. Only a more open justice system can improve the accountability of justice and justice itself.

Charges may be applied, but they must be reasonable to cover the costs at most and should not be run as a commercial business. And those charges must be openly displayed.

There is a need for public service ombudsman so the public can have a place to complain about inefficient and unfair public services. That will help improve public services and increase accountability of public services.

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